POLICIES

PRIVACY POLICY

We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straightforward order and shipping process. Furthermore, your personal data is treated with absolute confidentiality. The company shall not be liable for any unforeseeable failure or delay in performance of its obligations under this Agreement arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, acts of God.

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We have made and continue to make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your own responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

By using our website you hereby consent to our privacy policy and agree to the terms and conditions set out herein.

We may amend or modify the products detailed, contents and/or the terms and conditions of this website and your access and use thereof as may be necessary from time to time.

You acknowledge and agree that all copyright, software, designs, trademarks and other intellectual property and material rights relating our products and this website as detailed on this website shall remain at all times our property. All such intellectual property is protected by federal law. This intellectual property and content herein contained may be accessed by you for non-commercial purposes only. You are not permitted to copy, modify, publish, transfer, create from, commercially exploit otherwise use, in whole or in part, any software, products and/or services herein contained/detailed.

This website may not be used in any manner that could damage, disable, overburden or impair this website or products contained herein. For further information, please contact sales@asimjofa.com or Call +92-321-1244440.

SHIPPING POLICY

SHIPMENT

The delivery timelines of our products vary from category to category. To check the delivery timeline of any specific outfit, please visit the product page for that outfit on our website. If you have any specific queries with regards to order delivery time, please contact our team through any of the methods available on the website.

DELIVERY CHARGES:

Delivery charges may vary depending on the type of products ordered and the location you select and cannot be refunded. We take no responsibility if there are any additional charges in terms of customs or duties charged by local authorities / Governments (Out of Pakistan). The customs charges have to be borne by the customer.

FAQ's

Our clients can make the payment either through their debit/credit card or they can opt for Cash on Delivery.

After the order is placed on our website, our customers will be receiving a confirmation SMS/Email or a call from our respective team, along with their order details and order number.

All payments are carried out through a payment secure gateway.

Unstitched products ship out between 3-5 days, and take 2-5 days to be delivered, depending on your locality within and outside Pakistan. Stitched products require extra processing time which is available below their respective descriptions on their respective pages.

You may reach out to our team on call, whatsapp, or any of our official social media channels to cancel your order. Please note that the order can only be cancelled if it is not processed by our team.

For more information, pleaseclick here

You may reach out to our team on call, or any of our official social media channels to discuss any changes you’d like to make to your order. Depending on the order type, and the time lapsed, changes to certain orders may not apply.

For more information, pleaseclick here

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ORDERING & TRACKING

ORDER PLACEMENT

International customers can make payments through the payment methods available on website or bank transfers. The order you place is kept on hold for 36 hours after receiving a confirmation email / call from us about the order and payment details. If you plan to make payment after 36 hours of receiving the confirmation, please confirm with us if the products that you have ordered are still in stock. The Asim Jofa Store(s) takes no guarantee of the product’s availability that you had ordered if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, but if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). We will not be held responsible if there are delays in delivery due to out-of-stock products. If we get no confirmation from the customer, the order might be canceled without any notification. The International order is processed only after the international customer makes the payment. Customers within Pakistan can place the order online with confirmation for payment upon delivery for up to PKR 30,000. Orders above PKR 30,000 will be required to make an advance payment. Customers are required to make 100% payment in advance for stitching orders.

RETURNS & EXCHANGES

Asim Jofa does not offer any exchange policy for either stitched or unstitched articles. We offer refunds only that will be processed in 30 days’ time.

In order to be eligible for a refund, the item must be sent back to us within 7 calendar days of receipt.

You may choose to use any of below approved courier service company’s and share tracking details along with your order # with our Customer Services team. You must share these details within 2 working days of dispatch to our premises.

Approved Courier Services: TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX

The article needs to be sent to the following address:
ASIM JOFA,
Plot # 20, Sector 27 Korangi Industrial Area,
Adjacent Denim E factory, Singer Chowrangi, Karachi. 

Please ensure that the product is sent back to us, complete in its original condition, whereby all labels & tags are intact, along with original packaging. If the product is sent back incomplete, you will not be eligible for a refund. Once the item has been received, please allow up to 30 days for your refund.

Please note that we cannot accept refunds for any items that have been worn, washed or damaged.

All shipping costs will have to be borne by the customer.  

For Cash on Delivery (COD) orders, refunds are not in cash. The amount will only be credited in a bank account. For orders placed via credit card, our refund will be issued in the form of original payment, such as the credit card used for the order. Shipping costs are not refundable.

However, in rare case only where you have received wrong or damaged article (either stitched or unstitched) we will exchange against same article depending on availability

If you have any questions about our Exchange & Refund policy, please feel free to contact us. Our customer service team is always here to assist you.

International Orders: There are no refunds or exchanges for international orders. However, if you have received a damaged article, please connect with our customer services team and we will try to best assist you. 

Note: Please take pictures of the package before opening and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints in timely manner, especially in the case you have received an incorrect or damaged article.

TERMS & CONDITIONS

The following terms and conditions govern our relationship and your access and use of our website.

We have taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown. The weights, dimensions, and capacities given are approximate only. We have made every effort to display the colors of our products that appear on the website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

The acceptance of your order begins with the delivery of an e-mail and subsequent phone call for confirmation of your order contents and relevant details

If you have supplied us with your email address, we will notify you by email as earliest as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

We shall try our level best to make deliveries in the most reasonable time possible. But order deliveries may be delayed in case of certain unexpected situations; we do not assume any responsibility for delayed deliveries.

International customers can make payments through bank transfers. The order you place is kept on hold for 36 hours after receiving a confirmation email / call from us about the order and payment details. If you plan to make payment after 36 hours of receiving the confirmation, please confirm with us if the products that you have ordered are still in stock. The Asim Jofa Store(s) takes no guarantee of the product’s availability that you had ordered if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, but if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). We will not be held responsible if there are delays in delivery due to out-of-stock products. If we get no confirmation from the customer, the order might be canceled without any notification. The International order is processed only after the international customer makes the payment. Customers within Pakistan can place the order online with Cash on Delivery for up to PKR 30,000. Orders above PKR 30,000 will be required to make an advance payment. Customers are required to pay 100% payment in advance for stitching orders.

With regards to complaints about your purchase, please refer to our Returns & Exchanges policy. You can contact us on below mentioned contact information.
Email: sales@asimjofa.com
Phone Number: +92-321-1244440
Address: Plot # 20, Sector 27 Korangi Industrial Area, Adjacent Denim E factory, Singer Chowrangi, Karachi.

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.

COOKIES POLICY

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

These cookies allow you to navigate the site and use our features, such as “Add to Cart” and “Add to Wish list”. Thee help in making your website experience with us as convenient as possible.

These cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience. These include the usage of Analytics tools such as Google Analytics, Google Search Console & Bing Search Console.

when you are browsing or shopping on our site, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. These include the usage of our marketing platforms such as Facebook Ads & Google Ads. Third-party cookies such as the tools mentioned above are used to collect statistics for analysis & advertising to better enhance your shopping experience. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we aim to provide.