FAQ’S

Our clients can make the payment either through their debit/credit card or they can opt for Cash on Delivery.

After the order is placed on our website, our customers will be receiving a confirmation SMS/Email or a call from our respective team, along with their order details and order number.

All payments are carried out through a payment secure gateway.

Unstitched products ship out between 3-5 days, and take 2-5 days to be delivered, depending on your locality within and outside Pakistan. Stitched products require extra processing time which is available below their respective descriptions on their respective pages.

You may reach out to our team on call, whatsapp, or any of our official social media channels to cancel your order. Please note that the order can only be cancelled if it is not processed by our team.

Due to lighting conditions during our official photography, coupled with the nature of the suit fabric absorbing/reflecting the light, some products may exhibit deviations in color shades while viewing on a screen, and in real life. Such instances are extremely rare, and our support team can process an exchange or a refund if you’re not satisfied.

You may reach out to our team on call, or any of our official social media channels to discuss any changes you’d like to make to your order. Depending on the order type, and the time lapsed, changes to certain orders may not apply.

At Asim Jofa, we want you to be completely satisfied with your purchase as we feel our customers are our priority. In order for us to facilitate you with hassle free returns and exchanges please reach out to our customer services team. For more details, please refer to our Returns & Exchanges policy.

Please reach out to our support team on call, or any of our official social media channels, and we will service your grievance through an exchange or a refund, whichever is applicable. To be eligible for an exchange or refund, please notify us within 7 working days of receiving the item.